Billing Guides

How business water bills work, how to read and check them, and what to do if something looks wrong.

Billing Guides

How to Read a Commercial Water Bill

Commercial water bills contain a lot of detail. This guide explains each section, from meter readings to standing and drainage charges.

Billing Guides

What Are Surface Water Drainage Charges?

Surface water drainage charges pay for rainwater leaving your site. Learn how they work, how they vary and when a rebate may be possible.

Billing Guides

Can Businesses Claim Water Refunds?

Refunds on business water bills are possible in some situations. Find out when a claim may succeed, what evidence helps and how to raise it.

Billing Guides

Why Is My Business Water Bill So High?

A sudden jump in your business water bill usually has a cause you can trace. Here are the most common reasons and how to work out which one applies to you.

Are you paying too much for your business water?

Upload up to 12 months of bills – fewer is fine – and we'll review them for possible errors, overcharges and savings.

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