10 Common Reasons Your Business Water Bill Could Be High
Discover 10 frequent reasons your business water bill could be higher than expected, from leaks and meter errors to drainage and tariff issues.
Useful Links
Helpful organisations and resources for businesses dealing with water and wastewater bills.
Government guidance
- GOV.UK – water and sewerage – Government policy on water, including the reform of water regulation.
Regulators & complaints
- Ofwat – The economic regulator of the water sector in England and Wales, with guidance for business customers.
- Consumer Council for Water (CCW) – Free, independent advice and help with complaints for water customers in England and Wales, including businesses.
- Water Industry Commission for Scotland – The economic regulator for the Scottish water industry, which licenses business water retailers in Scotland.
- Scottish Public Services Ombudsman – The final stage for complaints about water and sewerage services in Scotland.
Saving water
- Waterwise – A UK charity sharing practical advice on using water efficiently at home and at work.
The business water market
- Open Water – Official information about the non-household water market in England, including a list of licensed retailers.
- MOSL – Market Operator Services – The market operator that runs the systems behind the business water retail market in England.
- Scotland on Tap – Scottish Government information about the business water market in Scotland.
Water companies
- Scottish Water – The wholesale water and wastewater provider for the whole of Scotland.
- Dŵr Cymru Welsh Water – business – Business customer information from the main water and wastewater company in Wales.
Latest water advice & guides
All guides
How to Read a Commercial Water Bill
Commercial water bills contain a lot of detail. This guide explains each section, from meter readings to standing and drainage charges.
Can a Business Switch Water Suppliers?
Whether your business can switch water supplier depends on where it is. Here is how the rules work in England, Scotland and Wales.
Are you paying too much for your business water?
Upload up to 12 months of bills – fewer is fine – and we'll review them for possible errors, overcharges and savings.